Content Development Manager

Austin, TX 78701
  • Job Code
    200238476
Summary

Summary

Posted: Apr 17, 2021

Weekly Hours: 40

Role Number:200238476

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Apr 17, 2021

Weekly Hours: 40

Role Number:200238476

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Online Content Development team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with partners across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.

Key Qualifications

  • 5+ years of related experience
  • Consistent track record of effectively leading a content team and working with multi-media content
  • Ability to build positive relationships
  • Persuasive and effective at interacting with all roles and levels across organization
  • Extraordinary attention to detail and remarkable follow-through
  • Superb organizational skills and an ability to balance multiple projects on timelines
  • Able to rapidly understand the other party's concerns and evaluate a range of solutions by being an excellent listener
  • Strong problem solving ability
  • Possess a professional and credible demeanor Excellent collaborative skills
  • Experience working with multiple content reviewers and incorporating feedback from marketing and engineering teams
  • Familiarity with customer support content
  • Service and repair knowledge
  • Solid understanding of HTML and Mac (OS and apps like Pages and Keynote)
  • Passion for providing an excellent user experience
  • Excellent verbal, written, and interpersonal skills and the ability express ideas clearly and respectfully
  • Experience collaborating with writers, visual designers, SEO, and subject matter expert

Description
- Lead writers and relationships with designers and external vendors producing our content
- Look for ways to improve the team's content and tools - keep raising the bar
- Supervise content metrics and customer feedback
- Give constructive feedback to your team and suggest ways to improve content
- Align with content strategists on editorial approach
- Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon timelines
- Lead content projects and communicate editorial needs and updates to key partners
- Incorporate SEO recommendations and work with localization teams to build global content

Education & Experience

Bachelor's degree in technical communication, writing/composition, or similar field. Master's degree preferred

Additional Requirements

  • Experience writing, editing and programming content in a CMS
  • Experience leading content in multiple languages


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Content Development Manager

Apple, Inc.
Austin, TX 78701

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