Consumer Business Operations Lead

Cupertino, CA
  • Job Code


Posted: May 2, 2019

Weekly Hours: 40

Role Number: 200056721

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our Sales Planning and Operations group, you and your team will be responsible for delivering Apple technology to consumers, enterprises, educators, and governments in more than 80 countries. You'll apply your abilities for strategy, planning, and execution to devise operational solutions. You'll act as a fearless self-starter capable of encouraging innovation in the planning process. Join us, and you'll help us craft Apple-caliber solutions that allow the sales organization to achieve success in every channel

In this role, you will partner closely with finance and sales teams to analyze business performance, understand market dynamics, provide insights on this performance to leadership, and identify weekly opportunities and playbook(s) of actions to be driven across the team. You will help drive the preparation of weekly reviews/materials to assess performance of business, monitor daily/weekly performance to dig into trends, help find opportunities and insights to improve performance, and drive execution across teams to achieve it

The role includes assimilating into the regular weekly cadence of the consumer business, but also looking at longer term opportunities and driving post-mortem/learnings from events, promotions and market actions

Key Qualifications

  • You have commercial insight experience in complex consumer electronic retailer and commercial markets, ideally with deep familiarity with the retail, online channel in computers, tablets, wearable, phone etc
  • You have demonstrated success in relevant positions encompassing consumer/business intelligence, consumer product marketing, product management, commercial management, market research, and/or strategic planning
  • You have a deep understanding of the role of varied analytical methodologies and how they can be applied through best practice in a commercial/consumer environment
  • You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. You obsess over how they experience our products and services. You not only meet our customers' expectations, but you exceed them
  • You possess a high level of numeracy and data management capabilities
  • You have excellent analytic and presentation/communication skills
  • You have experience within the US consumer and commercial routes to market


We own consumer business performance analysis - identifying variances, defining causes, specifying potential actions and their impact
We understand and show impact of market and competitive dynamics on business performance over various time periods
We deliver key components of weekly sales discussions with company leadership
We drive and measure execution impact across teams to deliver against opportunities

Education & Experience

You have a Bachelors degree, analogous functional experience, appropriate industry familiarity.

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Consumer Business Operations Lead

Apple, Inc.
Cupertino, CA

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