Channel Readiness Project Manager AppleCare Business Development

Cupertino, CA 95014
  • Job Code
    200260515
Summary

Summary

Posted: Jun 29, 2021

Weekly Hours: 40

Role Number:200260515

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jun 29, 2021

Weekly Hours: 40

Role Number:200260515

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

AppleCare Business Development Sales Programs and Channel Operations is an organization that enables channel partners to buy and sell AppleCare products and services. Channel Readiness is pivotal to the expansion and launch of AppleCare coverage products.

We're looking for an experienced Project Manager to lead high priority NPI activities for AppleCare channel sales and drive key expansions opportunities. The candidate will have excellent attention to detail skills, be able to multi-task and prioritise, and exceptional written and verbal communication skills. They will be responsible for leading cross-functional projects to roll out new coverage products. They will be able to drive cross functional impact assessments, communicate changes and impacts clearly, and lead issue resolution when required. They will champion continuous improvement in our processes and documentation, and provide structure to ambiguity.

Key Qualifications

  • Experience with complex program / projects - able to own project plans, timelines and risks effectively.
  • Exceptional communication skills, both written and verbal.
  • Enjoys taking initiative and thrives in an autonomous work environment while confidently adapting through ambiguity and uncertainty.
  • Detail oriented, able to simplify problems and communicate effectively.
  • Creative thinker, able to manage complex issue resolution.
  • Cross-functional collaborator, able to balance key relationships and negotiate for the right solution.
  • Delivers results under tight and high-pressure timelines.
  • Prior Project Management experience is key, PMP or equivalent is preferred.

Description

As Channel Readiness Project Manager, you will be responsible for:
Lead planning, execution and communication activities for new product introductions and expansions impacting channel partners.
Present to cross functional teams on channel readiness and change management activities.
Work with internal contacts to understand change impact, and deploy successful projects.
Document new requirements for internal and external partners.
Drive and expand key sales programs for AppleCare.
Create structured processes and programs for seamless deployment activities.
Partner with key sales and operations contacts to resolve channel impacting issues.

Education & Experience

BS/BA degree and relevant experience
MBA Preferred

Additional Requirements

  • This position is located on campus in Santa Clara Valley, California
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.


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Channel Readiness Project Manager AppleCare Business Development

Apple, Inc.
Cupertino, CA 95014

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