Channel Integration Project Manager

Cupertino, CA 95014
  • Job Code
    200277688
Summary

Summary

Posted: Aug 30, 2021

Weekly Hours: 40

Role Number:200277688

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire...Summary

Summary

Posted: Aug 30, 2021

Weekly Hours: 40

Role Number:200277688

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers!

Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring Passion and dedication to your job and there's no telling what you could accomplish.

AppleCare Business Development Programs team works with Channel Partners to integrate their systems with Apple's to support various programs. We're looking for an experienced project manager to lead partners in AMR and support Apple's Device Enrollment Program. Device Enrollment provides a fast, streamlined way to deploy and supervise institutionally owned devices by automating mobile device management enrollment. Your work will enable channel partners to provide the benefit of DEP to their enterprise customers.

Key Qualifications

  • BA/BS degree plus 3-5 years proven experience.
  • Success in a customer-focused role will be highly desire.
  • Shown success in one or more of the following roles:
  • B2B API Integration (JSON)
  • B2B sales/relationship/account management, B2B or B2C
  • Sales operations/process management
  • Project management
  • Business process re-engineering
  • Experience with Mac OS and efficiency applications, i.e. keynote, pages, FileMaker, excel
  • Believes in the perpetual value of the customer experience & has a solid grasp on consumer psychology.
  • Strong problem solving abilities and analytical skills.
  • Multifaceted, creative thinking and innovative.
  • Highly motivated and results oriented, including a willingness to perform whatever tasks are required to complete a project.
  • Excellent organization skills & high attention to detail.
  • Enjoys working independently and with a team in a fast paced environment. Confidently manages through ambiguity and uncertainty. Takes initiative, thrives in autonomous work environment.
  • Comfortable communicating to various levels of the organization, from IT to senior management.
  • Ability to manage expectations with various groups including resellers, carriers and internal cross functional partners.
  • Ability to manage multiple projects simultaneously.
  • Outstanding written and oral communications

Description
- Lead regional channel partners primarily in the AMR region, through the integration process..
- Collaborate with regional sales team to handle expectations with future partners and establish integration timelines.
- Educate channel partner project team on the business, technical, accounting and legal requirements of the program
- Understand reseller's business strategy, systems and impacted processes
- Conduct onsite workshops with select partners & facilitate discussion around the best way to implement the program into their business.
- Provide consultation on scalable system & process design maximize efficiency, improve the customer experience & minimize errors and manual processes.
- Interface between partner technical teams and Apple IS&T teams.
- Provide project management support to the partner team, guide them through Apple's engagement & testing processes, and assist with cutover & go-live issues
- Drive internal schedule with cross functional partners, including but not limited to testing activities, development requirements and launch activities.
- Provide regular project status updates to various parts of the organization
- Connect with business team and IS&T technical team on regional issues, escalations and region specific requirements. Identify common issues and work with team to close open issues.
- Collaborate with worldwide team on areas of improvement including systems and process.
- Some travel required

Education & Experience

Bachelor's degree and/or other advanced degree preferred.
Proficiency in English.

Additional Requirements

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Channel Integration Project Manager

Apple, Inc.
Cupertino, CA 95014

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