Carpe Facto Team Manager

Austin, TX 78701
  • Job Code
    200236250
Summary

Summary

Posted: Apr 2, 2021

Role Number:200236250

You're passionate about supporting others to achieve the highest level of service in every interaction. You obsess over the custome...Summary

Summary

Posted: Apr 2, 2021

Role Number:200236250

You're passionate about supporting others to achieve the highest level of service in every interaction. You obsess over the customer experience. You're a role model and leader who advocates for their team. You're invested in your work relationships and hold yourself and your team to a high standard of accountability. You're naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it!

Key Qualifications

  • Current Team Manager with two or more years experience in current role
  • Efficiently coach, mentor and lead a team of advisors
  • Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
  • Excellent influencing skills and ability to work with key business partners
  • Outstanding time management skills and excellent attention to detail
  • Able to develop coaching plans that incorporate observations and key performance trends
  • Leads the standard for high-quality work by consistently meeting and exceeding performance goals
  • Strong and effective written and verbal communication skills, and able to tailor your message to your audience
  • Must have proven track record in existing role
  • Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.

Description

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact! The Carpe Facto team is looking for a Team Manager to lead a team of advisors. As a Team Manager you will be available for your team during their shifts, which may include evenings, weekends and/or holidays. If this sounds like you, you could be the next Team Manager on our team.

Education & Experience

Bachelors degree preferred

Additional Requirements

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Carpe Facto Team Manager

Apple, Inc.
Austin, TX 78701

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