Capabilities Watch Officer/Network Manager (Texas location) - Mid/Experienced Level

The National Security Agency
San Antonio, TX 78205
NSA is in search of top-notch cyber professionals with technical expertise and driving desire at the forefront of their field. We have positions in penetration testing, defensive operations, identifying cyber threats and vulnerabilities and building defensive capabilities, designing, developing, deploying, sustaining and monitoring state-of-the-art network solutions (WAN, CAN, LAN, DCN and Satellite communications networks) that are deployed across NSA worldwide. Help protect national security interests as part of the world's most advanced team of cyber professionals!",

The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive classified national security information.

The Network Manager will function as a Capabilities Watch Officer (CWO). The CWO is a corporate initiative instantiated at the Regional Capabilities Centers (RCC) across the Enterprise. The National Security Agency in Texas (NSAT) CWO has the primary responsibility for maintaining situational awareness of the NSAT IT infrastructure (ITI) and the Regional Capabilities Center West (RCC-West) region. This position is for a self-starter and full-time member of the CWO team, which reports daily to the NSAT Capabilities Service Center (CSC) Chief.

Responsibilities include, but are not limited to:

-Providing time-sensitive capabilities support for NSA's SIGINT and/or Cybersecurity operational missions by maintaining situational awareness of world events, operations of US and allied forces, and operations of agencies of the Federal Government or status of the US Cryptologic system in order to maximize the posture of the cryptologic system.

- Briefing NSA senior leaders and US Government customers and stakeholders on NSA actions with regard to ongoing and anticipated IT infrastructure events to provide necessary information for them to make informed decisions.

- Guiding the organization or program in creating and sustaining a strong customer focus and high expectations for performance.

- Motivating and encouraging others to accomplish work responsibilities and goals.

- Establishing and maintaining working relationships and networks with customers, professional colleagues internal and external to the Agency, and representatives of other agencies. Providing timely and accurate responses to requests for assistance, information, products, or services.

- Acting as the focal point for NSAT ITI health, status, and security by working closely with peer organizations and Subject Matter Experts (SME's) at NSAT and National Security Agency in Washington (NSAW) to facilitate synchronization of efforts.

- Acting as the focal point for the status of services offered to local, regional and global customers for determining service performance and completeness.

- Acting as the focal point for all NSAT ITI outages (planned and unplanned) and cross walking mission impact against mitigation strategies.

- Acting as the touch point for RCC-West and CSC concerning incidents and issues impacting not just the NSAT IT infrastructure but throughout the entire RCC-West region.

- Managing the escalation of high priority ITI situations on behalf of the NSAT Capabilities Director, by assembling and leading select SME's through fault isolation and resolution. CWO team members will also participate in performance and stability trending analysis.


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Capabilities Watch Officer/Network Manager (Texas location) - Mid/Experienced Level

The National Security Agency
San Antonio, TX 78205

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