Business Market Specialist - Account Support

Sacramento, CA 95814
  • Job Code
    200239083
Summary

Summary

Posted: Apr 16, 2021

Weekly Hours: 40

Role Number:200239083

Are you passionate about supporting Business Customers to maximize their potential using Apple products and ser...Summary

Summary

Posted: Apr 16, 2021

Weekly Hours: 40

Role Number:200239083

Are you passionate about supporting Business Customers to maximize their potential using Apple products and services? Do you thrive in an environment where teamwork and collaboration build a best in class experiences for our Business customers? We are a dynamic team of business professionals that are passionate about the customer - do you want to join our amazing team? We care about teamwork, collaboration and your development! As Business Market Specialists we provide vital customer facing support to Apple Retail Business Account Managers. As part of this specialized team, you are a skilled sales professionals who fosters deeper understanding of each customer and their needs. You have a real passion for Business and Customer Service and will support and collaborate to impact key initiatives. You prioritize and act on account support activities, including quoting and placing orders, administrative requests, account set-up within multiple Apple sponsored programs, actioning referrals from various internal teams.

Key Qualifications

  • You have experience building strong and productive relationships with strategic partners and ensure the partnerships are driving top line revenue growth. You create competitive and breakthrough strategies that truly help shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what's ahead and identify trends that will be critical for growth
  • We deeply understand our customers' businesses and technical ambitions. We help remove technical barriers and friction points, and improve customer readiness to purchase Apple product. We build new best practices and share them collaboratively with our partners
  • You have exceptional relationship building skills to work with retail business account managers in an effort to use the best resources needed to quickly and effectively resolve challenges and address questions inherent to working with large business customers
  • Act as a subject matter expert and 'go to' person on business solutions among peers and internal partners.
  • Establish and maintain professional relationships with Apple corporate and external partners.
  • Maintain accurate business customer contact and relationship information in internal tracking application.
  • Help support enterprise and educational accounts transitioned from retail stores.

Description

Deep technical understanding and/or certification of Apple products and services, both in store and online, coupled with expertise in business solutions and industry trends. High collaboration with business partners from internal Apple departments and programs Excellent organizational skills with the ability to set priorities and be responsive to customer and account manager requests while maintaining service level requests for time sensitive responsibilities such as placing orders and preparing sales quotes. A proven understanding of the sales process with excellence teamwork, interpersonal and customer experience skills. Establishing a connection with all levels of internal and external customers and demonstrating an ability to work effectively with business owners and executives. Strong communication skills, both written and oral, in person and on the telephone. Flexibility to work schedules which mirror traditional daytime work schedules for the geographic timezones across the Americas. Manage highly confidential data, maintaining strict confidentiality.

Additional Requirements

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Business Market Specialist - Account Support

Apple, Inc.
Sacramento, CA 95814

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