4 days old
2018-07-122018-08-10

Associate Customer Service Representative

Lakewood, CO
  • Job Code
    322181773
Jobid: 322181773
Job Title: Associate Customer Service Representative
Location: Colorado - Lakewood

Are you ready to delight our customers? Schweitzer Engineering Laboratories, Inc. is an industry leader in power system protection, technology, service, and value, Come join our customer service team where we commit to offer customers unmatched value in our products and services.

Essential Duties and Responsibilities

  •  Assist Customer Service Representatives as back-up support with sales and marketing activities; contact with representatives/distributors and customers as needed.
  •  Assist with collecting, analyzing and reporting customer feedback on products and services.
  • Assist in preparing bids and quotations, entering and tracking orders, and monitoring past due accounts.
  • Ensure customer satisfaction.
  • Assist in planning and organizing customer visits, conferences, seminars, training and other marketing and sales activities.
  •  Review individual Associate CSR metrics to identify improvements.
  • Communicate clearly and positively with internal and external customers.
  •  Follow and improve customer service area processes.
  • Understand. Create. Simplify.
  • Other duties as assigned.


Required Qualifications

  • Strong computer skills
  • Ability to learn concepts and technical details of products
  • Excellent writing, documentation, speaking, and proofreading skills
  • Ability to learn new skills and assume new responsibilities
  • Ability to work cooperatively in a team environment
  • Strong writing, documentation, and speaking skills
  • Background check results satisfactory to SEL
  • Negative drug test result(s)


Preferred Qualifications

  • Bachelors degree or related business experience
  • Minimum 1 year customer service and sales experience
  • Database experience
  • Experience in technical sales environment
  • Bilingual

Location Information

Lakewood, CO-This position is located in Lakewood, CO. Tucked against the foothills of the Rocky Mountains, and located just seven miles away from Denver, making Lakewood a perfect place to live and work. Enjoy an unmatched quality of life with easy access to outdoor recreation and great schools.

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.

Communication with Applicants

SEL sends an initial e-mail response to all applicants at time of résumé or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail. 

SEL is an Equal Opportunity Employer. 


SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.


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Associate Customer Service Representative

Schweitzer Engineering Laboratories, Inc.
Lakewood, CO

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Associate Customer Service Representative

Schweitzer Engineering Laboratories, Inc.
Lakewood, CO

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