ASI Investigator

Cupertino, CA 95014
  • Job Code
    200284943
Summary

Summary

Posted: Sep 8, 2021

Weekly Hours: 40

Role Number:200284943

At Apple, excellent ideas have a way of becoming extraordinary products, services, and customer experiences very...Summary

Summary

Posted: Sep 8, 2021

Weekly Hours: 40

Role Number:200284943

At Apple, excellent ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. We bring passion and dedication to our job and there's no telling what we can accomplish. Come join Apple and do the best work of your life!
Apps are changing the world, enriching people's lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver.

The Worldwide Developer Relations team is looking for a professional with experience in content review and demonstrates critical thinking, integrity and precise attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across iOS, macOS, watchOS and tvOS globally.

Key Qualifications

  • 3 - 5+ years proven track record in content review or a similar environment, supporting customers over the phone, email or chat.
  • Excellent judgment and integrity with the ability to make timely and sound decisions.
  • Excellent writing and communication skills.
  • Thorough knowledge of macOS and iOS is helpful.
  • You are hardworking and can work quickly & proficiently.
  • Ability to stay prioritize with while achieving exceptional quality.
  • You bring passion and dedication to your job and are committed to our vision supporting the developer community.
  • You are upbeat, adaptable, and results oriented with a positive demeanor.
  • Excellent reading proficiency in one or more of the following languages is preferred: Arabic, Chinese (Simplified or Traditional), Danish, Dutch, Finnish, French, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Description

ASI Investigators are accountable for investigating fraudulent apps and trends, as well as the developers involved.

You have a detailed approach with excellent investigative abilities, a strong grasp of the App Store Review Guidelines, and confidence to make tough decisions in a dynamic environment.

Demonstrate completion in resolving whether apps are reliable, perform as expected, and are free of offensive material.

Listen carefully and respond with discussion points that reasonably reflect and challenge tactics and strategy with the ability to defend an unpopular decision.

Review every app submitted based on a set of technical, content, and design criteria.

Train to become an expert in understanding, supporting, and improving the App Review process.

Make decisions quickly in an ambiguous environment while under time constraints and pressure.

Communicate clearly and provide feedback to third-party developers.

Collaborate with team members and share suggestions on business improvements.

Maintain a level of resilience and maturity as you will come across various mediums and may be exposed to potentially disturbing content.

Education & Experience

BA/BS degree or equivalent work experience preferred.

Additional Requirements

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ASI Investigator

Apple, Inc.
Cupertino, CA 95014

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