AppleCare Telecom Engineer

Austin, TX 78701
  • Job Code
    200195393
Summary

Summary

Posted: Oct 1, 2020

Weekly Hours: 40

Role Number:200195393

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Oct 1, 2020

Weekly Hours: 40

Role Number:200195393

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

An AppleCare Telecom Engineer is responsible for supporting the delivery of various interaction types in the AppleCare Contact Centers, as well as supporting the systems used for communication between AppleCare Advisors and the customers who contact AppleCare. The ideal candidate is a motivated, and a self-starter who is capable of quickly learning new skills, and able to handle a wide variety of tasks on a day to day basis.

Key Qualifications

  • Detail oriented individual
  • Strong troubleshooting abilities and excellent interpersonal and time management skills
  • Ability to manage multiple responsibilities and effectively work independently or as a member of a cross functional team
  • Ability to work non-standard hours including late nights, weekends and holidays

Description

Responsible for managing the volume of telephony, chat and email tickets escalated to the team inbox

Provide technical expertise in identifying, evaluating and providing solutions for issues reported in the environment

Provide support to end users of systems and tools used within the Contact Centers

Configure and maintain a complex telephony environment

Plan and execute unit, integration and user acceptance testing of routing in the environment, as well as AppleCare tools and telephony components

Interact with the business to gather requirements and information related to the maintenance of the environment.

Education & Experience

Bachelor Degree preferred or equivalent experience

Additional Requirements

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AppleCare Telecom Engineer

Apple, Inc.
Austin, TX 78701

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