AppleCare Services (ACS) Program Manager

Cupertino, CA 95014
  • Job Code
    200243505
Summary

Summary

Posted: May 1, 2021

Weekly Hours: 40

Role Number:200243505

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entir...Summary

Summary

Posted: May 1, 2021

Weekly Hours: 40

Role Number:200243505

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

The AppleCare Services Program Manager is responsible for the development and management of the AppleCare Services product within the AppleCare Sales Programs organization. In addition to being part of the AppleCare Business Development team, you will work with Apple's sales team, legal and finance organizations, field service and channel solutions organizations, external insurance and resale partners, and other Apple organizations.

Key Qualifications

  • excellent communication and interpersonal skills
  • advanced analytics and reporting skills
  • background in consumer electronics or carrier business development
  • strong program management experience
  • functional experience with database and reporting systems
  • ability to work in a dynamic environment

Description
- Creation and implementation of programmatic roll-out, resources, documentation, administration, compliance, communications, and performance in support of the implementation of AppleCare Services.
- Build, manage, and communicate readiness plans for partner launches. Conduct and action postmortem assessments to improve future program implementations.
- Construct program offerings through an understanding of sales objectives, trends, leadership requests, market research, and channel performance.
- Management of program operations, such as program scope, important metrics, coverage data, communications, and action plan tracking.
- Delivering program development resources, such as training content, engagement activities, communications to participants, and program updates.
- Establishing and reporting on key performance indicators, in order to track program results to the intended business outcomes. The results will then be used to inform future program development.
- Spearhead the cross-functional review and involvement in programmatic resources.
- Communication and reporting of program performance to leadership teams, finance, external partners, and cross-functional partners.

Education & Experience

Bachelor's degree or equivalent experience

Additional Requirements

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AppleCare Services (ACS) Program Manager

Apple, Inc.
Cupertino, CA 95014

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