AppleCare Service Biz Ops Manager

Cupertino, CA 95014
  • Job Code
    200222438
Summary

Summary

Posted: Feb 17, 2021

Weekly Hours: 40

Role Number:200222438

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Feb 17, 2021

Weekly Hours: 40

Role Number:200222438

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

Apple is seeking extraordinary procurement talent to lead a cross functional team, in support of Apple's various product lines!

Key Qualifications

  • 3+ years experience in supplier and supply chain management in a high volume industry, such as personal computers or consumer electronics.
  • Core skills must include contract negotiation, price negotiation, and supply chain design.
  • Confirmed experience dealing in an outsourced manufacturing or service model with overseas suppliers.
  • Significant Reverse logistics/Service Operations experience preferred.

Description

In this position, you will manage a team that will design and implement solutions to achieve business critical metrics in the following areas:

COST MANAGEMENT: Handle costs for new buys, repairs, warranty, and out-of-production replacement parts across all regions and repair channels.

CONTINUITY OF SUPPLY: Design your repair and/or replacement supply chain to ensure continuity of supply for system level ("Level 1") repairs at the lowest possible supply chain cost and at the highest Service level for apple customers. Lead recovery plans and execution when global supply falls short of demand. Drive continuous improvements and efficiencies within the repair and/or replacement supply chains. Ensure full support throughout the service phase of the product lifecycle.

WARRANTY REDEMPTION: Ensure that Apple's internal systems and processes are capable of redeeming the full value of warranty terms with our suppliers. Drive system and process improvements to increase our scope and eliminate all costs associated with in-warranty support.

SUPPLIER MANAGEMENT: Lead suppliers' performance in Service Operations through the Quarterly Service Business Review (SBR). Partner with the commodity leaders in Business/Operations (Biz/Ops) to negotiate contractual terms in support of Service Operations' business requirements in the areas of cost, continuity of supply, quality, and warranty. Drive suppliers to improve their infrastructure in support of our developing business needs.

REVERSE LOGISTICS SUPPLY CHAIN: Work with cross functional partners to set the metric targets and lead all aspects of the supplier's management of service operations. Evaluate supplier's capacity availability and handle to required demand levels. Monitor suppliers planning and procurement activities in support of their operation to ensure continuity of supply, and compliance with Apple cost, quality and service level requirements.

In addition, you will handle relationships with planning, purchasing, and quality fields within AppleCare.

Education & Experience

Bachelor's Degree or equivalent required; Master's or higher degree in a related field a plus.

Additional Requirements

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AppleCare Service Biz Ops Manager

Apple, Inc.
Cupertino, CA 95014

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