AppleCare Enterprise Product Design & Strategy Manager

Cupertino, CA 95014
  • Job Code
    200243551
Summary

Summary

Posted: May 10, 2021

Weekly Hours: 40

Role Number:200243551

Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services,...Summary

Summary

Posted: May 10, 2021

Weekly Hours: 40

Role Number:200243551

Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

We seek an individual experienced in product management to own the end to end product development cycle including customer-facing features and initiatives within our AppleCare product management team. You need to be organized and proactive to the challenges of a fast-moving environment with ability to handle ambiguity and create structure. You will work on developing and defining new service offerings, and ways to bring them to market in a way that is distinctly Apple. You will be responsible for leading the planning, development, implementation and performance measurement of your programs. You will closely work with hardware engineers, customers, sales partners, financial analysts to find opportunities, develop them into business cases, and pitch them to executives. Once approved, you will work with project managers, designers and software architects to bring those concepts to market. We feature a collaborative environment with creative, smart people and groundbreaking technologies. Do you have a strong technical / engineering background, with previous experience in product development / business processes with the shown ability to evaluate, analyze, prioritize, influence and collaborate across all levels of the organization? Join us and make a difference!

Key Qualifications

  • 5-7 years work experience as a product manager (experience in the consumer electronic insurance industry a plus)
  • Hands-on product management experience during all phases of the development cycle
  • Passionate about providing an outstanding customer experience
  • Intellectual curiosity combined with a strong analytical ability and financial acumen
  • Excellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partners
  • Understanding of enterprise service/insurance products and market, strong plus

Description

You will focus on innovating the AppleCare product line through the development of new features and the creation of exceptional customer experiences. In partnership with specialists from functional areas across Apple, your key responsibilities are to deliver:
- Market/Competitive intelligence
- Enterprise and Education channel insights & trends
- Product concept/new feature ideation, business case, and strategic alignment
- Customer experience and system requirements
- Product performance monitoring & cost modeling
- Pricing strategy
- Go-to-market execution
- NPI (Hardware) impact assessment and change management

This job is extremely cross-functional and requires strong and effective communication to manage, motivate and influence large teams with competing priorities.

Education & Experience
- BS or MS Engineering/CS/Business degree with equivalent work experience
- MBA a plus

Additional Requirements

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AppleCare Enterprise Product Design & Strategy Manager

Apple, Inc.
Cupertino, CA 95014

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