AppleCare Digital Knowledge Engineer

Austin, TX 78701
  • Job Code
    200238460
Summary

Summary

Posted: Jun 23, 2021

Weekly Hours: 40

Role Number:200238460

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jun 23, 2021

Weekly Hours: 40

Role Number:200238460

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We are looking for a hardworking, leader who will set and share the vision for taxonomy, metadata, and ontology management and governance across the AppleCare digital channels. Using these critical backend capabilities, you will help bring multifaceted customer experiences to life by participating on numerous teams and multi-functional programs. You will collaborate with data scientists, product owners, and engineering to deploy ML and automation where appropriate. You will also lead efforts to design effective content management systems and reporting that support the organizations ever growing need for important information.

In this role, you'll work across the organization and across a broad range of channels. Our multi-functional teams include designers, business intelligence leaders, researchers, writers, strategists, and product owners.

Key Qualifications

  • 5-10 years of experience in technology domain
  • Experience in Information Architecture with a proven track record of enabling outstanding customer experiences and internal content management solutions
  • Deep knowledge of controlled vocabularies, taxonomy classification, metadata, data mapping, schemas, and ontologies (whatever it takes to lead and deliver extraordinary digital content and solutions)
  • Experience with crafting sophisticated ontologies and graph data bases
  • Experience building and structuring taxonomies and metadata for machine learning classification systems
  • Ability to understand the impacts of information design on existing technical solutions
  • Strong communication skills and the ability to influence others
  • Teammate that enjoys working with a diverse global team
  • Comfort with ambiguity and passionate about experimentation

Description
- Define and lead the foundational taxonomies, ontologies, metadata, schemas, and models required to support content/solutions management and delivery across AppleCare Digital's diverse channels e.g. website, communities, and apps (Enable Internal and external customer facing solutions).
- Proactively collaborate with internal teams on the best approach for content/solutions delivery across the AppleCare Digital Assets.
- Collaborate with subject matter experts and Data Scientists to establish scalable workflows and standards and to inject automation into the system where applicable.
- Collaborate with Product Owners, Data Scientists and IT partners on effective technical solutions to host taxonomy solutions.
- Lead the AppleCare Digital Taxonomy Governance Team where sophisticated decisions are decided, analyzed, implemented, and proactively communicated throughout the organization.
- Lead timely change request and maintenance processes for all core taxonomy/metadata solutions.
- Evangelize and educate the organization on the importance of taxonomies, ontologies, metadata etc. and the need for adhering to governed standard.

Education & Experience

Master's degree in Philosophy, Library / Information Science, Computer Science or related field.

Additional Requirements

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AppleCare Digital Knowledge Engineer

Apple, Inc.
Austin, TX 78701

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