Apple Support Area Manager- Colorado

Colorado Springs, CO 80903
  • Job Code
    200222082
Summary

Summary

Posted: Feb 11, 2021

Role Number:200222082

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Feb 11, 2021

Role Number:200222082

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

This individual knows what it takes to inspire a team to create an incredible customer experience with every interaction. You're a role model and leader who advocates for their team. You are able to coach, mentor and guide a group of Team Managers, providing help when they need it and bringing out their very best. You know how to provide feedback and lead performance. You have a knack for strategic planning, program development, and forecasting business needs. The Apple Support team is looking for an Area Manager to lead a group of Team Managers. You will be available for your team during their shifts, which may include evenings, weekends and/or holidays.

This position is home-based across any city in the US.

Key Qualifications

  • Minimum 4 years experience in a management capacity in a large or multi-site inbound call/ contact/e-care center supervising managers
  • Strong knowledge of support processes and procedures
  • Experience leading a support team in a contact center
  • Experience leading cross functional or cross site groups
  • Experience leading home-based employees, if applicable
  • Strong and effective written and verbal communication skills including ability to tailor your message to your audience
  • Creative and curious solution finder
  • Flexible schedule knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics

Description

As an Area Manager you'll be responsible for leading a group of Team Managers who directly manage our Apple Support Advisors. This customer-focused leader is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. You are effective in leading performance and developing managers through one-on- ones, team meetings, coaching sessions and setting expectations. You are able to execute according to business requirements and provide business level consulting. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Education & Experience

Bachelor's degree or equivalent experience preferred

Additional Requirements

  • At- Home Requirements: A quiet workspace, ergonomic chair, and desk High-speed Internet service (10 megabits download and 3 megabits upload) from a reliable provider
  • If you are a Colorado resident, this is for you: At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Support Area Manager starts at a minimum annual salary of $81,600. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
  • We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
  • Note: Apple benefits programs are subject to eligibility requirements.


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Apple Support Area Manager- Colorado

Apple, Inc.
Colorado Springs, CO 80903

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