Apple Professional Learning Engagement & Data Specialist

Austin, TX 78701
  • Job Code
    200242215
Summary

Summary

Posted: Apr 28, 2021

Weekly Hours: 40

Role Number:200242215

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of w...Summary

Summary

Posted: Apr 28, 2021

Weekly Hours: 40

Role Number:200242215

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

For over 40 years, we've had the privilege of working alongside educators around the world. From that experience, we know that educators with powerful technology can unlock the unique genius in every learner, so they can make a difference.

Apple's Worldwide Apple Professional Learning team is growing, and we encourage you to apply. We're looking for a motivated and engaging individual, with a strong interpersonal skills, who love educational technology and providing an amazing customer experience. In this role, you will be the first point of contact for scheduling customer engagements, engaging with our Apple Professional Learning Specialists to create transformative experiences for educators, and supporting the data analytics to capture the impact to which integration and innovation are occurring in K12 and higher education environments with Apple technology.

This position is based onsite in Austin, TX.

Key Qualifications

  • You have at least 3-5 yrs of experience in working in education and/or as a scheduler/data/business analyst.
  • You have strong interpersonal skills with the ability to connect and develop meaningful partnerships internally and externally.
  • You see the big picture and leverage Tableau to create data visualization dashboards that provide insight to see what's ahead and identify trends that will be critical for growth and innovation.
  • You have deep experience in applying analytical techniques to provide solutions to real education and business challenges.
  • You engage deeply and have proficiency with Apple's ecosystem including Pages, Numbers and Keynote.
  • You have a consistent track record of prioritizing multiple projects and meeting aggressive deadlines with strong verbal and written communication skills.
  • You exhibit passion and self-motivation, with excellent organizational, time/budget management, customer experience, and data analytic skills.
  • You demonstrate exceptional decision-making abilities, tenacity, conviction, and attention to detail.

Description

As an Apple Professional Learning Engagement & Data Specialist, you will:
- Serve as APL's first point of contact with customers in the engagement of post-sales scheduling of Apple Professional Learning services.
- Collaborate daily with APL Specialists to schedule K-12 and Higher Education customer engagements with a mindset of creating a world-class customer experience and customers for life.
- Strategically plan, schedule, and report on Apple Professional Learning engagements to drive success in the business model.
- Analyze and model data to unlock key insights and make recommendations to APL leadership to improve internal and external processes.
- Create dashboards and reports to surface insights that allow for continuous improvement
- Maintain a deep functional expertise of educational sales, the education market, and APL's customer base: customer profile, market landscape, challenges, messaging and competitive issues.
- Collaborate cross-functionally with various organizations ensuring alignment and consistent communication, messaging, analytics, and business model strategy to meet the needs of the education business.
- Be a subject matter expert on all Apple products, services, and offerings for education.

Education & Experience
- Bachelor's degree or equivalent experience required

Additional Requirements

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Apple Professional Learning Engagement & Data Specialist

Apple, Inc.
Austin, TX 78701

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