Apple Product Verification Quality Specialist

Elk Grove, CA 95624
  • Job Code
    200261970
Summary

Summary

Posted: Jul 7, 2021

Weekly Hours: 40

Role Number:200261970

Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, ...Summary

Summary

Posted: Jul 7, 2021

Weekly Hours: 40

Role Number:200261970

Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished!
The people at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Key Qualifications

  • Six months or more Apple Product Verification experience is required
  • Strong analytical, critical thinking, organizational, and prioritization skills
  • Excellent verbal and written communication skills with the ability to communicate to all levels of the organization
  • Skilled at relationship building and influencing in a team environment with strong follow up
  • Demonstrated creative problem-solving skills
  • Strong self-motivation with the ability to work independently and consistently meet goals
  • Ability to create team meeting content and present it at a high level

Description

The APV Quality Specialist ensures compliance with and maintain quality standards on a consistent basis by completing root cause analysis of issues and trends. They foster a consistent Apple Customer Experience while upholding Apple's Security Standards. The team facilitates regular quality calibration meetings to guide and strengthen compliance while also promoting an understanding of best practices for Activation Lock processing. APV Quality Specialists analyze quality reports required to keep management and key partners informed of the quality progress. They conduct audits of cases processed by APV Advisors to promote consistency. This team partners with APV Senior Specialists to develop and update Advisor training as needed. Specialist collaborate with support teams to update and improve established policies and procedures.

Additional Requirements

  • Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays.
  • This position is performed on-site at our Austin, TX or Elk Grove, CA campus.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
  • Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.


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Apple Product Verification Quality Specialist

Apple, Inc.
Elk Grove, CA 95624

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