Apple Media Products Fraud Prevention Specialist

Colorado Springs, CO 80903
  • Job Code
    200267065
Summary

Summary

Posted: Jul 15, 2021

Weekly Hours: 40

Role Number:200267065

Home Office: Yes

The Apple Media Products Fraud Prevention team is a partnership between our Retail Customer ...Summary

Summary

Posted: Jul 15, 2021

Weekly Hours: 40

Role Number:200267065

Home Office: Yes

The Apple Media Products Fraud Prevention team is a partnership between our Retail Customer Care Order Administration team and the Strategic Data Solutions team. We are seeking a Fraud Prevention Specialist with excellent analytical skills and extensive knowledge of account services. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine appropriate next steps.

This position can be located on-site at the Apple campus in Austin, Texas or at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.

Key Qualifications

  • 1-2 years experience in customer service, order verification or fraud prevention role
  • Analytical and creative problem solving skills
  • Sound decision-making and good judgment
  • Strong written and verbal communications
  • Customer-focus with an ability to identify outliers among data sets
  • Positive attitude in a fast-paced work environment
  • Adept at working with ambiguity when making decisions
  • Ability to work and independently resolve tasks
  • Passion for customer protection
  • Ability to work between the hours of 7:00am to 10:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year
  • Review and analyze transactions, refund requests, and customer accounts to detect abusive or unauthorized activity

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently. While the majority of daily tasks involved in this position are handled individually, teamwork is critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue.

AS APPLE MEDIA PRODUCTS FRAUD PREVENTION SPECIALISTS, WE:
- Review and analyze transactions, refund requests, and customer accounts to detect abusive or unauthorized activity
- Determine appropriate next steps and take action on fraudulent orders, accounts and refund transactions
- Analyze, identify and communicate trends
- Research and resolve suspected fraud issues from various sources

Education & Experience

Bachelor's degree preferred, or equivalent experience

Additional Requirements

  • Is being an At-Home Apple Media Products Specialist a great fit for you? Consider the following requirements: You have a private workspace in your house with a door, where ambient noise can be minimized during work hours. You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment. You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream.
  • If you are a Colorado resident, this is for you:
  • At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Media Products Fraud Prevention Specialist starts at a minimum hourly rate of $17.69. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
  • We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
  • Note: Apple benefits programs are subject to eligibility requirements.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
  • Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.


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Apple Media Products Fraud Prevention Specialist

Apple, Inc.
Colorado Springs, CO 80903

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