Apple Media Products Engineering - Content Support Engineer

Seattle, WA 98104
  • Job Code
    200236549
Summary

Summary

Posted: Apr 9, 2021

Weekly Hours: 40

Role Number:200236549

The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for ...Summary

Summary

Posted: Apr 9, 2021

Weekly Hours: 40

Role Number:200236549

The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key Qualifications

  • Experience diagnosing technical issues
  • Experience with SQL, XML
  • Knowledge of process management, metrics and KPIs
  • Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
  • Self motivated, constantly looking for areas of improvement
  • - NICE TO HAVE
  • Familiarity with digital media files and content
  • Knowledge of video ecosystem and delivery of large scale video
  • Experience with Java programming, scripting

Description

Digital Supply Chain Content Engineering is the intersection of content (Video, Apps, Books, Music) processing, CMS tools and process support. We are the grease and the glue within the engineering team that crafts the largest media store in the world! We're looking for a Content Support Engineer with a passion for media, customer experience, and the quality of content and service synonymous with Apple. Does this sound like you? Join us!

This role tackles many tasks from basic customer service and training, to ticket investigation, to content investigations, to identifying code and system fixes to issues.

You'll join an integral support and operations team inside the Apple Media Products (AMP) engineering org, working closely with our engineering teams to support multiple projects and features across the AMP and Services ecosystem. You'll also work cross-functionally with our internal business and operations teams in testing, monitoring and production support across these projects and features.

Utilizing both technical and interpersonal skills will be crucial to success in this role.
Reporting, monitoring and troubleshooting the content ingestion/encoding pipeline for all Apple Media Products.
Conducting technical analysis of incidents, performing root cause investigation and review with technical teams
Working with Engineering teams to develop, implement and improve Incident Management and Problem Management
Serving as the primary point of contact for all technical groups and customers to address support issues and requests
Be passionate about working with business and engineering teams in developing content types
Communicating with production teams in planning for systems resources and tracking time-sensitive content
Analyzing workflows, filing detailed bug reports and providing QA test plans

Education & Experience

Minimum BS in computer science, engineering or related experience

Additional Requirements

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Apple Media Products Engineering - Content Support Engineer

Apple, Inc.
Seattle, WA 98104

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