Americas Operations UAT Manager

Austin, TX 78701
  • Job Code
    200274968
Summary

Summary

Posted: Aug 9, 2021

Weekly Hours: 40

Role Number:200274968

The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire...Summary

Summary

Posted: Aug 9, 2021

Weekly Hours: 40

Role Number:200274968

The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Join Apple and help us leave the world better than we found it.
The AMR Quality Services and Support (QSS) team is dedicated to user acceptance testing support within Americas (AMR) Operations (Ops) Business Process Reengineering (BPR) department. You will lead a team of UAT testers who support multiple business units and interests across the SAP order to cash cycle. This team works closely with Worldwide (WW) BPR, AMR Ops BPR, AppleCare BPR, Logistics, IS&T, RCDX/RCC and Finance partners.

Key Qualifications

  • 5-7 years experience with business process test methodologies and SDLC
  • 5-7 years of SAP ECC or S4 Order to Cash process and transactions
  • Working knowledge of test automation solutions such as Selenium or Worksoft
  • Ability to manage multiple projects with changing priorities
  • Strong focus on planning, strategy and execution
  • Effective and professional communicator
  • Ability to work in and foster a collaborative team environment
  • Ability to problem-solve and think critically
  • Willing to do whatever to takes to get the job done
  • Previous management experience

Description

Lead a team to test and deliver technology and business process solutions that increase efficiencies, improve customer satisfaction and drive revenue. This group is responsible for UAT planning, execution and warranty support to include scenario planning, script writing, test data, SAP test execution and validation, defect escalation and resolution. Individuals work within project teams and with business SMEs to ensure requirements are met for new functionality, enhancements and regression testing.
- Lead and develop talent across Austin and India teams to support a portfolio of 150+ initiatives annually.
- Identify appropriate resources to staff projects, manage schedules, quality and monitor deliverables.
- Ensure deadline-driven milestones are met, negotiate timelines, provide estimates, plans, and metric monitoring.
- Oversee the team's day-to-day operation and performance and provide guidance and coaching.
- Work collaboratively with WWBPR/QSS to drive future testing automation and achieve shared goals.
- Optimize efficiencies and effectiveness through continuous improvement, standardized work processes and management system.
- Manage expectations and balance the needs to ensure satisfaction of relevant requests.

Education & Experience

Bachelor's Degree in relevant field required.

Additional Requirements

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Americas Operations UAT Manager

Apple, Inc.
Austin, TX 78701

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