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Field Service Manager

Holland


Location:
Crete, Illinois 60417
Date:
03/17/2017
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Categories:
  • Circuits and Systems
  • Computer Programming/Systems
  • Control Systems
  • Electronics Engineer
  • Instrumentation and Measurement
Holland
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Job Details

JOB SUMMARY:

The role of the Field Service Manager requires an in-depth understanding of the manufacture, operation and application of Holland’s next generation track analysis systems. This position is the primary technical resource for the field technician staff, and is responsible for actively driving the technology support process. Working in conjunction with the engineering team as the technical support link to the customer, the Manager must be able to identify and provide reliable solutions for technical issues to assure complete customer satisfaction through all stages of the products lifecycle.

 

ESSENTIAL FUNCTIONS:

 

  • Effectively manage and utilize existing field support resources

  • Work in close liaison with mechanical, electrical, computer and software solution engineers to resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

  • Maintain expert level of product knowledge and application.

  • Listen, understand and convey customer issues internally.

  • Create and perform technical/product training for engineers, technicians and operators

  • Travel to sites to preform diagnostics, start-up, integration, and training services

  • Maintain accurate records of customers, systems, opportunities, projects, contacts and correspondence in company approved databases (E-Maint)

  • Assist in the design and development of new products and tools necessary to facilitate 1st class support

  • Manage KPIs on support related items

  • Identify customer's needs to help future growth

 

PHYSICAL/ENVIRONMENTAL CONDITIONS:

  • Ability to lift up to 50 lbs with our without reasonable accommodation.

  • Ability to obtain railroad required security clearance and maintain railroad on-track safety training.

  • Ability to walk on rough ground/railroad track, climb vehicle ladders, inclines, and work on vehicle systems in the field or shop

  • Ability to handle typical weather extremes when working in the field

  • Ability to maintain a valid passport and driver’s license

Requirements

 

QUALIFICATIONS:

  • BS in Engineering or related Technical Field, or equivalent experience in a similar role.

  • 3 + Years’ experience in an Engineering Role

  • Proven personnel management skills and experience leading support oriented teams.

  • Ability to read/explain mechanical/electrical blueprints and have a solid understanding of electrical/mechanical control systems.

  • In the field experience solving technical problems relating to hardware or software issues

  • Familiarity with creating/maintaining technical manuals and training materials.

  • Exposure to multiple OS’s (WINDOWS, Linux etc.), their configuration and scripting.

  • A solid understanding of network communications technology; Internet, TCP/IP, Ethernet, etc.

  • Working knowledge of diagnostic instruments, measurement tools (DMMs, Oscilloscopes, Bus Analyzers etc.) and related diagnostic processes.

  • Available for Travel up to 50% at short notice via ground air and rail

All interested candidates, please copy and paste the link below to apply:

http://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=HOLLANDCO&cws=1&rid=1200

 

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