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Field Service Engineer

Thorlabs


Location:
Sterling, Virginia
Date:
04/27/2017
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Biomedical Engineering
Thorlabs
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Job Details

Founded in 1989, Thorlabs has been serving the photonics industry for over 25 years. During that time, our worldwide presence has grown to include 15 offices in 9 countries with over 1500 employees. Each location provides a local presence within the community it serves. These local operations allow for customer dialogues that better inform our understanding of regional needs and how they fit within the worldwide picture. Today, our portfolio includes over 15,000 items, many of which are customer inspired.

Founded in Newton, NJ, the company still calls the town home today. Nestled in rural Sussex County, NJ, Thorlabs is within close proximity to New York City, the Delaware Water Gap, various lakes, state parks, and outdoor areas.

Thorlabs is privileged to play a role in the work of tens of thousands of researchers throughout the world through the products we provide. We are committed to building a company that achieves its competitive advantage from its fundamental understanding of the community of customers we serve.

 

 

Purpose of the Position

 

The position is tasked with supporting a World Wide field service strategy for the evolving life science product lines. The position helps develop programs for after sales installation, Preventive Maintenance and service contracts to support a growing line of imaging systems, optical tweezers and ultrafast lasers. The candidate must have a solid understanding of the life science industry; optics and microscopy experience is preferred. The position maybe field based.

 

Essential Job Functions include the following, but are not limited to:

 

  • Install new systems
  • Perform voluntary warranty related service at customer sites
  • Improve internal and external service reporting
  • Execute Preventive Maintenance program for existing customers
  • Promote service contracts for customers
  • Document field service activities
  • Improve customer response time
  • Assist system installation and evaluation for tradeshows

 

 

In addition to the essential functions and duties listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

 

Physical Activities:

The employee is occasionally required to stoop, kneel, crouch or crawl. Ability to handle up to 75 lbs. boxes

Qualifications

Experience:

  • Minimum 5 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
  • Prior field service experience

 

  • Direct customer relationship experience

 

 

Education:

  • BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent.  Technical school/military experience considered.

 

 

Specialized Knowledge and Skills:

  • Proficient in Windows based PC machine use, especially MS Office and other communication tools.
  • Ability to work independently, and ability to work in a team environment and comply with high quality standards as well.
  • Strong communication and facilitation skills.
  • Strong business acumen
  • Understanding of customer/marketplace and drivers that influence customer behavior
  • Strong problem solving/analysis skills related to field service

 

Other:

  • Must be willing to travel 75% of the time

 

Organizational Relationships

Direct Reports:

This position has no direct supervisory responsibilities.

 

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer.  All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

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